The Uganda Communications Commission(UCC) is examining Information and Technological-ICT structures under the Northern Corridor Integration Project so as to come up with a policy to facilitate and regulate online businesses.
This was revealed by Henry Mugabi, the Assistant Technical Officer in Uganda Communications Commission while speaking during an online discussion organized by Uganda Nation Bureau of Standards-UNBS under the theme “Ensuring Quality of products and services in e-commerce.
It was disclosed that most of the online business in Uganda operate under unclear terms such as how they deal with service delivery to their customers, purchases and refunds, which calls for government intervention to regulate and facilitate the sector to avoid fraud and thefts.
The frame work will act as standard procedure for all other member states of the Northern Corridor Integration Project which include Uganda, Kenya, Rwanda and South Sudan.
Henry added that a lot is being done on the side of UCC and ICT Ministry to study what would be required to regulate and facilitate e-commerce.
Speaking at the same meeting, Caroline Mugisha, the Manager Regulation and Compliance at National Information and Technology Authority (NITA) advised online business owners to take necessary precaution while handling consumer information since they are accountable for all the information given to them.
Business owners were advised by Ibrahim Bosa, the head of Publicity Uganda Communications Commission to sue fraudsters and thugs affecting their business since the law provides for protection of products and services sold online.
Credit: The Independent